comenity bank victoria's secret customer service

It just doesn't make sense because if it was sold to a collection agency how can they demand money from me? And also wouldn't it still be on my credit report with the collection agency even if I did pay her? The collection agency is still reporting on my credit report so I thought that was really strange I didn't directly acknowledge ownership of the debt but I did give her my address and simply said that I wanted some sort of summary of what exactly community owns regarding this account. She told me that she did not have to send me that and wanted me to pay.

But while I had her on the phone I logged into my credit monitoring apps and sure enough The collection agency is still reporting on my credit report so I thought that was really strange I didn't directly acknowledge ownership of the debt but I did give her my address and simply said that I wanted some sort of summary of what exactly community owns regarding this account. So I stupidly called and the woman from Victoria's Secret card Comenity was immediately rude with me as soon as I gave her the last four of my social and she said I have a file hear that your account is in collections and we bought it back from the collection agency and tried to get me to pay. Well this happened before and when I called it in with some other card I don't remember now, it was just verifying some thing and then I was approved. went to submit and it kept bringing Me back to the top of the page. So I filled out the last four of my social etc. I had just gotten approved for two other Commenity card a few days ago with the shopping cart trick, (Express and Williams Sonoma), so I figured my foot was back in the door and why not go for this one too. So I was told online Tonight that I was approved for a card for $500 with Victoria's Secret and I thought well that's strange because it had gone to collections like five years ago and then I thought well maybe because it was charged off they're willing to give me another chance who knows. Ok, so I messed up and I know I did so please be kind but I'm really looking for some advice because the shopping cart truck has been working for me lately at least here in there and I'm trying to just increase my available credit in general, I have two collections accounts, one was for a Victoria's Secret card I had about six years ago that was sold to a collections agency about five years ago.

Comenity bank victoria's secret customer service